Terms of Service

1. Acceptance of Terms

By accessing or using AncestorOS — including its website, web application, and any associated mobile applications (collectively, the "Service") — you agree to be bound by these Terms of Service ("Terms"). These Terms constitute a legally binding agreement between you and AncestorOS.

If you do not agree to these Terms, you may not access or use the Service. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. Description of Service

AncestorOS is a genealogy management platform that provides tools for building and exploring family trees, preserving family memories, organizing research, managing documents and sources, and sharing family history with others.

For subscribers on our Professional plan, AncestorOS additionally provides business management tools including client management, project tracking, invoicing, time tracking, and expense management — designed for professional genealogists and researchers who serve clients.

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with reasonable notice provided to active users.

3. Account Registration

To access most features of AncestorOS, you must create an account. When registering, you agree to:

• Be at least 13 years of age (or the minimum age required by your jurisdiction)
• Provide accurate, current, and complete information during registration
• Maintain the accuracy of your account information and update it as needed
• Keep your password secure and not share account credentials with others
• Notify us immediately at legal@ancestoros.com if you suspect unauthorized access to your account

You are solely responsible for all activity that occurs under your account. AncestorOS will not be liable for any loss or damage arising from unauthorized use of your account.

4. Acceptable Use

You agree to use AncestorOS only for lawful purposes and in accordance with these Terms. You must not:

• Upload, post, or transmit any content that is illegal, harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity
• Use the Service to store or distribute malware, viruses, or other malicious code
• Attempt to gain unauthorized access to any part of the Service or its related systems
• Use automated scripts, bots, scrapers, or other tools to access or extract data from the Service without our express written permission
• Reverse engineer, decompile, or disassemble any portion of the Service
• Violate any applicable local, national, or international law or regulation
• Interfere with or disrupt the integrity or performance of the Service or its infrastructure

5. Subscription Plans & Billing

AncestorOS offers the following subscription tiers:

Billing & Renewals

All paid subscriptions are billed through Stripe. By subscribing, you authorize AncestorOS to charge your payment method on a recurring basis. Subscriptions renew automatically at the end of each billing period unless cancelled.

Cancellation

You may cancel your subscription at any time from the Settings page of your account. Upon cancellation, your paid features will remain accessible through the end of the current billing period. Your data remains in your account and can be exported at any time.

Refunds

Monthly subscriptions are non-refundable for the current billing period. Annual subscriptions may be refunded in full within 14 days of the initial purchase date. After 14 days, annual subscriptions are non-refundable for the remainder of the billing year.

Price Changes

We reserve the right to adjust pricing. We will provide at least 30 days' notice of any price increase before it takes effect for existing subscribers.

6. Your Content

You retain full ownership of all data, records, documents, photos, and other content ("Your Content") that you upload or create within AncestorOS. We do not claim any ownership rights over your family data, genealogy records, or other content.

By using AncestorOS, you grant us a limited, non-exclusive, worldwide, royalty-free license to store, process, and sync Your Content solely for the purpose of providing the Service to you. This license terminates when you delete Your Content or close your account.

You are responsible for ensuring that you have the right to upload any content you add to AncestorOS, and that doing so does not infringe the rights of any third party.

7. Privacy

Your use of AncestorOS is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review it carefully to understand how we collect, use, and protect your information.

8. Intellectual Property

The AncestorOS name, logo, website, web application, design, and underlying code are the exclusive intellectual property of AncestorOS and are protected by applicable copyright, trademark, and other intellectual property laws.

You may not copy, reproduce, modify, distribute, or create derivative works from any part of the Service without our express written permission. Nothing in these Terms grants you a license to use the AncestorOS name or logo.

9. Disclaimers

The Service is provided on an "as is" and "as available" basis, without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not guarantee that the Service will be uninterrupted, error-free, or completely secure. We are not responsible for any genealogical research outcomes, the accuracy of historical records, or decisions made based on information found through the Service.

10. Limitation of Liability

To the fullest extent permitted by applicable law, AncestorOS and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of data, loss of revenue, or loss of goodwill, arising out of or in connection with your use of the Service.

In no event shall our total liability to you for all claims arising out of or relating to these Terms or the Service exceed the greater of (a) the total amount you paid to AncestorOS in the twelve (12) months immediately preceding the claim, or (b) one hundred dollars ($100).

11. Termination

You may delete your AncestorOS account at any time from Settings. Upon deletion, your data will be removed in accordance with our Privacy Policy.

We reserve the right to suspend or terminate your access to the Service, with or without notice, if we reasonably believe you have violated these Terms, engaged in fraudulent activity, or if required to do so by law. In cases of serious violations, termination may be immediate and without refund.

Upon termination, your right to use the Service ceases immediately. All provisions of these Terms that by their nature should survive termination shall survive.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Texas.

13. Changes to These Terms

We may revise these Terms from time to time. When we make material changes, we will notify you via email to the address on your account and/or by displaying a prominent notice within the app at least 14 days before the changes take effect.

Your continued use of the Service after the effective date of updated Terms constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Service.

14. Contact Us

If you have questions about these Terms of Service, please contact our legal team:

Email: legal@ancestoros.com

We aim to respond to all legal inquiries within 5 business days.